Right now, we know our package is at the Customs Office in Tel Aviv and that we must get it as soon as possible not only because we want it, but also because after a certain number of days ( 20 I think), we would have to pay them for storage.
So today we went to the Customs Office. I was very hopeful to get my hands on our precious package. I was ready: I had all the papers we filled, signed, paid since the beginning of this enterprise and I was determined to face every unhappy and unhelpful clerk with a bright smile.
Well, in spite of my strategy, I am sorry to report that we did not retrieve the package. However the people we met there were quite helpful, especially an older gentleman whose job is to inform newcomers in the import-business like me.
We could not get the package because one document from the SII ( The Standards Institution of Israel) and one paragraph in the invoice were missing.
The Customs need to know where the products come from and how many they are in order to calcaulate the Customs fees. And that has to be written in a certain way in the invoice.
After that we will have to go back to the SII to show them we did not lie, that we have both the right products and the stickers conformed with the Israeli Law.
And after that .... we can show the toys, and sell them !!!
Of course this will repeat with each import but I guess it will be easier and faster. At least I hope so!
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